Frequently Asked Questions

Sebel's plastic chairs are made from durable polypropylene, designed for strength and long-term classroom use. Our recycled polypropylene is made with up to 92% recycled product (% varies per product). 

Our tables and desks are manufactured using durable E0-rated board and high-quality laminates sourced from trusted suppliers.

The Smart Softies^TM soft seating in our range is high quality and extremely durable. It’s manufactured using smart patented Eco-struts made from 100% recycled polypropylene right here in Australia. 

For details of materials, please visit the product page of the item you're interested in. 

We're proud to hold a suite of internationally recognised certifications that ensure excellence across every stage of manufacturing and management.

• Toitū carbonzeroCert TM certified 
• ISO 9001 Quality Management System as a quality accredited manufacturer 
• ISO 14001 Environmental Management Systems Certification 
• ISO 45001 Health and Safety Management Certification
• NATA World Recognised Accreditation
• Australian Made certification on many products (visit the Australian Made website for list of products)

Yes. Many items in our range are available in recycled plastic options, or contain recycled elements. Due to the nature of recycled plastic, slight surface variations may occur - these do not affect strength or performance.

Yes. You can request, plastic, laminate and fabric swatches to help with your selection.

Tables should complement the chosen chair size and activity type. Our team can provide recommendations based on your year groups and classroom layout.

Our furniture is designed to match age-appropriate ergonomic standards. We offer a simple height guide based on age groups to help you select the correct size for posture and comfort.
You can also contact our expert team for help.

The heights of chairs and desks or tables we recommend are to a standard and are in compliance with BS EN 1729 Part 1 (2006).

We offer a simple height guide based on age groups to help you select the correct size for posture and comfort.
You can also contact our expert team for help.

Pricing varies based on volume, custom options and delivery location, so we provide tailored quotes to ensure accuracy. Just send our team your product list and delivery details and we’ll get you a speedy and accurate price, including freight.

You can submit a quote request through our website, or contact our team directly to discuss your needs:

1300 664 732
sales@sebelfurniture.com

Sebel primarily supplies schools, institutions and commercial customers. Contact our friendly team to check if we can support your order.

Lead times depend on the product type, custom options, production cycles and delivery region. Your sales representative will confirm expected delivery dates when quoting, and you will be kept up to date with progress or any unexpected delays. 

Once your order has been despatched from our factory in Sydney, you will be notified via email, our delivery partners across Australia will then call to arrange delivery 24hrs prior.

Yes. We ship throughout Australia, New Zealand and internationally. Our team can assist with shipping logistics, customs information and timeframes.

Some exceptions may applying due to access and logistics constraints - please reach out to our Service and Delvery team to discuss your needs. 

In the unlikely event your furniture is damaged when you receive it, please take a quick photo of the damage and email it to us. We’ll arrange for the piece to be urgently manufactured again and shipped to you as soon as possible - at no extra charge of course.

Warranty varies by product. Fully moulded plastic chairs offer up to 20 years’ warranty, while metal-framed seating, desks, tables and storage solutions include 10 years’ cover.

For accurate information please check the warranty details each product page or refer to our warranty statement.

If you experience an issue, contact Service & Delivery Team with your order number, product details and photos. Our team will guide you through the next steps.

Yes. Please contact us with your product details and we’ll help source the correct component.

Harsh chemicals are not recommended, especially on polypropylene shells or laminate surfaces. Most products can be cleaned with warm soapy water (mild detergent).

We recommend cleaning with a commercial “Powder Detergent” (e.g., Radiant) in warm water and with a soft rag, then wipe dry with clean, soft rag. (Note: Do NOT use brushes or scourers, this will scratch the surface). For details, see our our cleaning care guide.

Yes. Many items in our range are available in recycled plastic options, or contain recycled elements. Due to the nature of recycled plastic, slight surface variations may occur - these do not affect strength or performance.

Because recycled plastic carries its own history, and unique process to turn the 'old' into something new - small variations in colour, surface texture and gloss are completely normal. 

Recycled materials can include a blend of plastic sources, each with slightly different characteristics. When moulded, these can create subtle visual differences. This is part of the sustainable nature of recycled plastic and is expected across the industry.

These subtle differences don’t impact quality or performance - they simply make every piece uniquely yours.

Recycled plastic may present:

• Slight colour variation

• Differences in surface texture

• Areas of glossier or duller finish

• Flow/weld lines

• Minor sink marks where material thickness changes

These are normal characteristics of the material and manufacturing process.

Minor flow lines, weld lines, smudges or faint surface variations occur naturally during the moulding process.
They generally occur when molten material flows unevenly and / or some areas of the moulding cool faster than others. 

Don't worry though - these are not faults or cracks and do not weaken the product in any way!

• Flow and weld lines or marks, are common in injecton moulding. They may appear as wavy line, streaks, or seams, on the surface of the moulding.
• Sink marks are one of the most common injection moulding imperfections that usually occur as depressions in the thicker sections of the plastic part. Generally, these depressions are very small and do not affect the function, performance & durability of the plastic part/ product.

 

No. All Sebel products - whether made from virgin or recycled plastic - are engineered and tested to the same strength, durability and safety standards. Visual variations do not compromise performance.

Surface variations described above are normal characteristics of recycled plastic and are not considered defects. However, if you believe there is structural damage or a performance issue, please contact our team and we’ll be happy to assess it.

Our friendly team will arrange to collect your old chairs for a small handling fee per chair plus freight charges. Just get in touch with one of our team to arrange a hassle-free quote.

Initially, we are trialing this program in metro New South Wales. We hope to extend it to a wider reach soon. 

The program currently includes our injection-moulded chairs. We accept the following chairs:

Postura Classic 
Postura Mini
Postura Max
Recycled Postura Max Chair
Postura Plus Music Chair
Postura Plus Linking Chair
Integra Chair
Integra Armchair
Stadium Seating (on a case-by-case basis)

We can collect broken or damaged chairs, provided it is safe to do so.

No, at this time we are only accepting old Sebel single moulded chairs.

Yes, we will arrange to collect your old chairs from your school, office, or organisation. please refer to RePlay terms and conditions for details of our collection service operating dates. 

Yes, you can drop off your chairs at our Minto factory, at no additional freight charge, however handling fees still apply, and only by prior arrangement. 

For precise cost details, please reach out to our friendly team.

1. Only Sebel branded furniture qualifies for this program.
2. Chairs dropped off at the Minto factory will incur a $5 per chair fee.
3. The program is currently running in NSW metro only.
4. Items that pose a safety risk to our staff will not be accepted.
5. Freight fees will be calculated based on the number of chairs collected.
6. This programme operates strictly by appointment, with the next available slot being offered.
7. Our collection service is unavailable during peak season which runs from 1 November to 28 February.

We work with schools, universities, TAFE's, offices, community spaces, stadiums, multipurpose venues and more. Get in touch to find out how we can help. 

Installation is available in selected regions. Please check with our team when submitting your quote request.

We’re here to help! Get in touch with our team and we’ll assist you with anything you need.